Customer service
Talk to a person
Every message is answered by someone who can actually resolve it — within one business day, and usually the same day. If something is wrong with an order, email us before your bank. We can nearly always fix it faster than a dispute can be opened.
Customer support
support@thesignaturestudy.com
Anything at all — a question about a piece or a material, order status and tracking, a change or cancellation before dispatch, a return, or a request about the information we hold about you. One inbox, answered by a person.
By phone
+1 (402) 940-8216
During opening hours, monday–friday, 9:00am–5:00pm ct. Outside them, leave a message and we call you back the next business day — every voicemail is returned.
When we are reading
Monday–Friday, 9:00am–5:00pm CT
Every message answered within one business day. Messages sent over a weekend are answered on Monday.
Sending something back
Returns, exchanges and anything about an order go through email — we authorise the return and send a prepaid label, so there is never anything to post to us unprompted.
Do you not recognise a charge?
Charges from this store appear on a statement as SIGNATURE STUDY. If that is what you are looking at and you are not sure why, email support@thesignaturestudy.com with the amount and the date. We will identify the order and resolve it, usually within the same business day.